Welcome to the Creative C online courses troubleshooting page. Here, we have compiled a list of common issues that users may encounter while using our platform and provided solutions to help you troubleshoot them.
Problem: I logged in to the school. Why don’t I see all of the products I’m enrolled in?
Solution: Sometimes, you may accidentally create multiple accounts in a single school using different email addresses. For example, this can happen if you misspelled your email address when purchasing the product. If you are able to successfully log in but are unable to locate or access your course, then you may have multiple accounts in the school.
Since you’ll only be able to access your products by logging into the account that was used to purchase or enrol, ensure that you are logging into the correct account. If you’re unsure if you’ve created multiple accounts, please contact us.
Problem: Why does it say my login email/password is incorrect?
Solution: If you see an error message stating “your email or password is incorrect” when logging in, first ensure that you’re using the same login credentials you set when you signed up or purchased your product. Check for any spelling errors in the email address or password.
Second, this may indicate that you are trying to login using the wrong account credentials. Try switching the account type from logging in using the school account portal to the Teachable accounts login portal by clicking the Login with Teachable button.
If you are still receiving the same error, try resetting your password.
If after following the suggestions above, the error continues, please contact us directly.
Problem: I don’t remember my password; what should I do?
Solution: You may be experiencing login issues due to an outdated or invalid password in your student account, in which case you may wish to reset your password entirely.
NOTE: Not immediately logged in with your new password? Turn off password manager extensions and ensure that your browser isn't accessing an existing login cookie by opening the reset link in a private browsing (or "incognito") window
Problem: Where is my account confirmation email?
Solution: After enrolling in a school, a confirmation email is sent by Teachable to the email address you used to enrol or purchase the product.
If you are still logged in after enrolment, you will see a banner to confirm your account. If you do not see your confirmation email in your inbox, click the Resend Email button at the top of the banner. The link in the student confirmation email is valid for one week.
If you do not see the initial email or the re-sent email in your inbox, try checking your spam or junk folders. You can also use the “All Mail” view in your email to view all filtered emails.
TIP: Add Teachable emails to your email service’s safelist to prevent important emails moving to your spam or junk folders.
If you are still not able to gain access to the school in order to find the resend email link, please contact Customer Support
Problem: I used the wrong email address/no longer have access to my email address.
Solution: If you enrolled with the wrong email address, you no longer have access to the original email address, or believe you may have misspelled your email address, reach out to the school owner first to request assistance enrolling under another email address.
If you have reached out to us,
but have not received a response, contact our Customer Support team at
Problem: I’ve tried everything and still can’t log in; what should I do now?
Solution: If you are still experiencing login issues, this could indicate an issue with your browser or device. We recommend following the common technical troubleshooting.
If the troubleshooting guide does
not resolve the login issue, please contact our Customer Support team at
[email protected]. In your email, please include as much of the following
information as you are able to:
- The school name and URL
- Your full name
- The email address you used to create the account
- Purchasing details (date of purchase, amount of purchase, product purchased)
We hope that these solutions have helped you troubleshoot any issues you may have encountered while using our platform. If the issue still persists, please do not hesitate to contact our customer support team for further assistance.
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